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Consultation Fees and Additional Services

Zivio Health is a private practice and does not receive government subsidies. This means we need to charge the true cost of the services we provide.

Booking and Payment

• All appointments are booked online.
• All appointments are charged in full at the time of booking.
• A buy-now-pay-later option is available via Klarna.
• If you are unable to book online, you may request assistance by emailing admin@ziviohealth.com.
• Payment is required in full within 24 hours of booking. If payment is not made, the appointment will be cancelled.

Consultation Fees

• Initial consultations:
  
  • $400 for 60 minutes (children or straightforward concerns)
  • $560 for 90 minutes (recommended for most adults)
• Follow-up consultations: $6 per minute.
• If an appointment extends beyond the allocated time (subject to Dr Zuzi's availability), an additional charge of $6 per minute applies.

Additional Case-Related Work

Tasks outside of consultation time may also incur charges at $6 per minute. These include, but are not limited to, the following services:

• Reviewing results and specific case-related research
• Written summaries, referral letters, medical certificates, and professional letters
• Answering clinical questions via email or phone
• Liaising with other health and wellbeing professionals about your care
• Reviewing past investigations or arranging new ones

Prescriptions

• Repeat prescriptions: $30 per script (requested via email and paid at time of request).
• Please note: Prescriptions incur a standard pharmacy co-payment of $15 per item, as they are not covered by government subsidies.

Laboratory Tests

• Stand-alone tests not linked to a consultation (e.g. prostate, diabetes, or other screening blood tests, imaging, etc. ): $60 fee, which includes set-up and communication of results via email.

Communication and Correspondence

• Medical advice provided via email or text outside of a scheduled consultation may be subject to charges, at our discretion.
• We do not routinely send letters or updates to your GP unless you were referred by them, but we are happy to do so upon request. Please note, extended communication with your GP or other providers may attract additional charges.
• We can provide medical certificates, ACC accident forms, and WINZ forms where appropriate- usual charges apply
• Please note: We are not currently able to assist with ACC sensitive claim registrations or related forms.
  

Product Sales and Fair Access

To avoid conflicts of interest, revenue from product sales is channelled into a financial aid fund. This fund helps support a limited number of patients who wish to work with us but do not have the means to do so.

In line with our cancellation policy, refunds are processed as follows:

• More than 72 hours’ notice – A $50 cancellation fee will be deducted, and the remainder of your payment will be refunded.
   
• 24–72 hours’ notice – 50% of the appointment fee will be refunded.
   
• Less than 24 hours’ notice – No refunds are available.
   

Refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank.

We appreciate your understanding.